Frequently Asked Questions
Got questions? I’ve got you 💜
Here you’ll find answers to the most common questions about Page Huggers, from orders and shipping to product details and policies.
What is Page Huggers?
Page Huggers is a cozy, bookish shop created for book lovers. We offer bookish accessories including tote bags and several bookmark designs, to make your reading experience even more special!
Where is Page Huggers located?
We are located in Austin, Texas! Previously located in Long Island, NY.
Will you be restocking items?
Due to the shop closing by the end of 2026, most items will NOT be restocked. Some items may be restocked, but the majority will not :(
What is your refund/exchange policy?
All sales are final sale. Due to the nature of our products, we do not offer refunds or exchanges. However, if your order arrives damaged or there’s an issue, please reach out!
Orders
How long will it take for my order to be processed?
Orders are typically processed within 3–5 business days. During busy periods or sales, processing times may be slightly longer!
Can I change or cancel my order?
If your order has NOT been processed yet, please reach out as soon as possible! Once an order has been shipped, changes or cancellations cannot be made.
I entered the wrong shipping address, what should I do?
Please contact us immediately with your name and order number. If your order already shipped, we're unable to make any changes.
Shipping + Delivery
How long does shipping take?
Shipping times vary depending on your location, but most U.S. orders arrive within 3–7 business days after processing. International orders may take up to 24 days.
Do you ship internationally?
At this time, shipping is only available within the United States. We're working hard to ship internationally very soon :)
Do you offer a tracking #?
Tracking is available for most orders. Smaller items (like single bookmarks) may be shipped via standard mail and will not have a tracking number. If your order includes tracking, you’ll receive a tracking number via email.
For domestic orders, please allow up to 1 week for your tracking to update. For international orders, please allow up to 2 weeks for your tracking number to update before contacting us.